New EU directive: effective consumer protection in online environment

6. 12. 2017
New EU directive: effective consumer protection in online environment

In November 2017, the European Parliament approved a new directive which aims to increase the protection of consumers who perform online shopping activities, especially across the borders within the European Union. The new amendment tries to reach that goal by strengthening and encouraging the cooperation between competent bodies of different member states while promoting the consumer rights. The member states of the European Union have now two years to accommodate their national legislation to the approved European regulation.

For the Czech consumer it means that if a foreign business breaks the consumer protection rules, the system is to be set in such a manner that Czech authorities will be able to collect data necessary to identify and, hence, to expose the dishonest business and demand that appropriate measures should be taken by the relevant authorities which would lead to rectification of the status quo.

If needed, the respective national bodies will be allowed to perform the so-called “mystery shopping“ in order to gain evidence that businesses breach the consumer protection regulations.

Newly, the national authorities are to be entitled to remove any harmful content or restrict the access to websites, applications and other online environment, which is used by businesses to perform their activities breaching the consumer protection rules or order the provider of the hosting services to remove the websites or online environment or restrict access to these, or even order the web domain administrator to erase the domain name which is used for unfair purposes.

Need help?

We are here for you and we will be glad to advise you based on more detailed information and documentation. Do not hesitate to contact us to arrange a non-binding consultation meeting.

We give clear answers

In our communication with clients, we do not hide behind long quotations of laws, but give a clear and understandable answer.

We're thinking with you

We always solve a specific problem with respect to the overall needs of the client; we do not take our recommendations out of context.

Newsletter - Stay up to date

We deliver directly to your e-mail

Copy image to check against spam.
A test to determine whether or not you are a human user in order to prevent automated spam.
© Schaffer & Partner 2024 | Created by:
Move up