As of 19 June 2026, new requirements will apply to all online sellers entering into contracts with consumers via the internet. The new government regulation implements a European directive and introduces additional obligations for businesses while making it even easier for consumers to withdraw from contracts.
The key innovation is the mandatory introduction of a special “withdrawal button” within the online interface. Once the consumer uses this button, they must automatically receive confirmation that their withdrawal has been received. Since businesses are required to inform customers about this option, the government has provided standard legal wording for inclusion in terms and conditions and pre-contractual information. Therefore, if a seller is required to have this button on its website, it must also update the relevant customer information texts.
The purpose of the new regulation is to prevent disputes concerning inadequate consumer information. Accordingly, together with the mandatory button, a specific statement must now be included in businesses’ information documents. The text clearly specifies where customers can find the button and how the seller must confirm receipt of the online withdrawal, including the exact date and time it was received.
The required wording is as follows:
“You may also withdraw from the contract online at [insert the website address or another appropriate explanation of where the withdrawal button or a similar control can be found]. If you use this option, we will promptly confirm receipt of your withdrawal notice in text form (for example, by email), including its content and the date and time it was sent.”
The legislative change comes with a strict timeline, as the regulation enters into force on 19 June 2026. Operators of online platforms therefore have very limited time to bring their information documents into compliance with the new requirements. Failure to do so may result in non-compliance with their statutory information obligations. This could lead not only to financial penalties imposed by regulatory authorities but also to a weaker position in potential disputes with customers.
